Refund policy
All hand‑painted items are custom made to your specifications and are non‑returnable. Because each piece is uniquely created for your event, we do not accept returns or offer refunds for change of mind, sizing, color preference, or ordering errors.
---
Damages and Issues
Please inspect your order immediately upon receipt. If an item is defective, damaged in transit, or incorrect, contact us within 7 days of delivery at brittanylottedesigns@gmail.com with photos of the issue and your order number. We will evaluate the problem and, when appropriate, offer a repair, replacement, or refund at our discretion.
---
Replacements and Corrections
If a defect or error is confirmed, we will arrange a replacement or repair. At our discretion. If a replacement is not possible, we will issue a refund for the affected item. We do not cover return shipping for items that are not defective.
---
Exceptions / Non‑returnable Items
The following items are always non‑returnable: custom or personalized products, and items made to order. Sale items and gift cards are also non‑returnable.
---
Exchanges
Because items are custom made, we do not offer standard exchanges. If an item arrives damaged or incorrect, we will work with you to repair or replace it as described above.
---
Refunds
Because we do not accept returns, refunds are only issued for items that are confirmed defective or shipped incorrectly. If a refund is approved, it will be processed to the original payment method within 10 business days of our approval. If more than 15 business days have passed since approval, please contact us at brittanylottedesigns@gmail.com.
---
How to Contact Us
For any questions about damage claims or order issues, email brittanylottedesigns@gmail.com with your order number and photos of the item and packaging.